Keep’N It Real Solutions values
We know you cannot heal unless everyone keeps it real. We value transparency on all levels to help build and maintain trust with the clients we are honoured to serve.
We know that you do not fit in a vacuum, and so our assessments and services will treat you as a whole person. Your care will be specialized to you and your needs. We do not believe in cookie cutter treatments!
We create a safe place to talk about hard things so you can work on your healing and be you!
We know that change and growth is not easy and we are available to be with you every step of the way. To help you on your healing journey our providers continuously “practice what they perch” and take significant amount of additional training to serve you best!
We believe that everyone deserves to be seen, heard, accepted, respected and of course safe!
Keep’N It Real Solutions utilizes traditional and leading-edge techniques to provide reliable, safe, and professional virtual mental health care to individuals ages 3 and up, couples, and families from all diversities and backgrounds.
We are privileged to walk alongside our brave clients during their uncertainty time to help provide clarity, alleviate pain and suffering, and to improve their overall wellness and connection to themselves and others.
For the past fifteen years, Malissa Veroni has been a foot solider in the field of social work, teaching and serving students and clients alike. Malissa is known as a specialist in the fields of narcissistic abuse, intimate partner violence, the 2SLGBTQIA+ community, and sex therapy.
She is also a certified personality disorder treatment provider (C-PD), a designated capacity assessor, a human rights consultant, an anti-human trafficking consultant, and a mentor to several social workers worldwide. To achieve her goals, she obtained an honours BA in social development studies through the University of Waterloo, holds several different certificates, and obtained an honours master’s in social work from the University of Windsor.
Congratulations! You are engaged- now the fun and work begins. Regardless of how you are planning on celebrating your wedding- a therapist can help you have a successful wedding and marriage.
Everyone knows the troubling statistics that 50% of marriages end up in divorce. People also know at least one couple who maybe should not be together or are in unfulfilling relationships and wants to avoid that for themselves. Being distracted with the excitement and planning, couples may forget to talk about important matters and think that they can figure it out on their own but do not realize how hard it is until after the honeymoon.
Keep’N It Real Solutions offers families, friends, and professionals who are looking for a capacity assessment to have it performed jointly by two professionally trained capacity assessors. This option does not cost any additional money, and the benefit is that the two designated assessors must come to a consensus, which is often reassuring the person being assessed and those who care for them.
Assessments may occur over several days and are mostly conducted virtually. Assessments can also be done in the adult’s place of residence, living care facility, or group home. Assessors will come to meet you where you are!
With years experience, trainings, and research providers at Keep'N It Real Solutions can help you strengthen your relationships and live the life you deserve.
Begin receiving expert advice from a licensed professional.
Get weekly, bi-weekly or monthly ongoing support with us.
We make it easy to know if it’s the right fit.
“Malissa is, without a doubt, a very experienced and knowledgeable therapist. She is very dedicated to her clients and demonstrates exceptional people skills. Malissa’s is very reliable and dependable while also being quite creative. She is gifted at transplanting her skills in providing the best interventions to a variety of populations.”
“Malissa Keeps it real and has even made me laugh, which I think helped me see things differently. She does not sugar coat anything and does all that weird stuff that normal counsellors do”
“I feel like I am going to talk to my best friend who totally gets me, expect we work on shit that is hard and I feel exhausted but better later.”
“We have seen several therapists over the years and no one got down to it like Malissa did! We are honestly doing better, although not perfect, than we ever thought possible. Most therapists won’t work with us because of our complexities and type of relationships we have. We sing her praises!”
“I love Malissa. She helped me learn how to have orgasms again!”
“When people ask me who I’m talking to I tell them ‘Malissa my feelings doctor’ because you help me learn about and fix my feelings.”
“I love you Malissa! I wish that I could spend the whole weekend with you, whether at the bar having a beer or a whole weekend at the spa just talking with you so I can learn from your wisdom.”
“I like that both of us were able to get things off of our chest.”
“I like your ‘this is business’ right off the bat approach and give the session 5 stars out of 5 stars right now as you did not waste time.”
“(Malissa) is not afraid to call me out on my stuff, which really helps me. I always leave feeling like I have more hope and know what to do next. I am learning and growing a lot”
“Thank you for helping me with my transition.”
“You are a Godsend and is so appreciative of your training and willingness to deal with the emergent issue first. I feel that you would be a good fit and I am looking forward to my treatment.”
“I love you. It may be inappropriate but I do! I feel like the heavens aligned and brought me to you. I am forever grateful! I have a spiritual director and she thinks it’s brilliant that I am working with you.”
“You are really good at what you do.”
“It’s helpful that you point out my progress, as I forget how far I have come since seeing you.”
“Thank you for never giving up on me”
“I thought it would be hard to talk about sex with you- but it was easy and I am glad I did!”
“You really keep it real!”
“You’re like a veteran in the field and know so much. I find I am not wasting time with you and it means a lot of me. I get it now!”
Keep’N It Real Solutions does not directly bill insurance companies. All clients pay upfront, either via e-transfer or by the credit card they have on file, and then they can submit their receipts to the appropriate insurance company for reimbursement. You will be provided a receipt, typically within twelve business hours after every session, so that you may be reimbursed by your insurance company. You will be charged the session fee on the credit card that you will provide when you enroll in treatment.
No. All sessions are completed online via secure encrypted video chat or via telephone. The clients we serve love the sheer convenience of being able to connect from wherever they are (whether at home, the office, or their car) and wherever they feel most comfortable.
Online sessions allow you to avoid traffic and parking and are less of a time commitment than if you had to schedule a time to get to and from an office. They are also more discreet.
Online therapy has been thoroughly researched, and all the studies show it is just as effective as in-person therapy. Keep’N It Real Solutions only uses methods that are effective and backed by research to ensure we continue to provide the highest level of service to the clients we are honoured to serve.
Your investment will depend on the service and provider you work with. For more information on current fees, please see the “Fees” Section.
Because our services are offered by a master-level redirected social worker, our counselling and therapy sessions are covered by most insurance policies.
Our fees may be claimed as tax-deductible health-care expenses on your income tax return.
This can depend on several different factors. It is most common to schedule regular weekly sessions for the first few weeks (typically four-to-six weeks), or more often during a crisis to get the support you need. Depending on your own individual needs and therapy goals, you may choose to move to biweekly or monthly as you progress. The best results come from consistency, but you can talk with your provider to see what works best for you and your goals.
You may cancel your session directly in your client portal or by email or phone.
We require at least 48 hours advance notice of cancellation for all types of appointments including free consultations. You will be charged the full session fee for appointments cancelled or rescheduled with less than 48 hours advance notice.