Keep’N It Real Solutions does not directly bill insurance companies. All clients pay upfront, either via e-transfer or by the credit card they have on file, and then they can submit their receipts to the appropriate insurance company for reimbursement. You will be provided a receipt, typically within twelve business hours after every session, so that you may be reimbursed by your insurance company. You will be charged the session fee on the credit card that you will provide when you enroll in treatment.

No. All sessions are completed online via secure encrypted video chat or via telephone. The clients we serve love the sheer convenience of being able to connect from wherever they are (whether at home, the office, or their car) and wherever they feel most comfortable.

Online sessions allow you to avoid traffic and parking and are less of a time commitment than if you had to schedule a time to get to and from an office. They are also more discreet.

Online therapy has been thoroughly researched, and all the studies show it is just as effective as in-person therapy. Keep’N It Real Solutions only uses methods that are effective and backed by research to ensure we continue to provide the highest level of service to the clients we are honoured to serve.

Your investment will depend on the service and provider you work with. For more information on current fees, please see the “Fees” Section.

Because our services are offered by a master-level redirected social worker, our counselling and therapy sessions are covered by most insurance policies.

Our fees may be claimed as tax-deductible health-care expenses on your income tax return.

This can depend on several different factors. It is most common to schedule regular weekly sessions for the first few weeks (typically four-to-six weeks), or more often during a crisis to get the support you need. Depending on your own individual needs and therapy goals, you may choose to move to biweekly or monthly as you progress. The best results come from consistency, but you can talk with your provider to see what works best for you and your goals.

You may cancel your session directly in your client portal or by email or phone.

We require at least 48 hours advance notice of cancellation for all types of appointments including free consultations. You will be charged the full session fee for appointments cancelled or rescheduled with less than 48 hours advance notice.